Refund policy
Overview
Because our products are made to order and fulfilled by third-party suppliers, we have limited exceptions, otherwise, we do not accept returns, exchanges, or cancellations once an order has been placed. Please review your order carefully before completing your purchase.
Exceptions — Refund or Replacement Only
We will consider a refund or replacement only in the following cases:
- Item arrived visibly damaged or defective
- A wrong item was delivered
- Item is confirmed lost in transit by the carrier
Requests must be submitted within 7 days of the delivery date (or expected delivery date for lost packages). Requests submitted after this window will not be accepted.
How to Submit a Claim
Email us at jamesjennie884@gmail.com with:
- Your order number
- A clear description of the issue
- Photos of the item and packaging (required — claims without photos will not be processed)
We will respond within 2–3 business days. If approved, a refund or replacement will be issued at our discretion. No item needs to be returned.
We Do Not Cover:
- Change of mind or accidental purchases
- Incorrect size, color, or variant selected by the customer at checkout
- Carrier delays or customs holdups
- Packages marked as delivered by the carrier
- Damage caused after delivery
Refund Processing
Approved refunds are returned to the original payment method within 5–10 business days depending on your bank or card provider.